Parties
This Master Services Agreement (the "Agreement") is entered into by and between:
Orno LLC ("Company")
555 Winderley Place
Maitland, FL 32751
United States of America
Email: legal@orno.io
Orno LLC is a wholly owned subsidiary of Luminary Group Holdings LLC, a Florida limited liability company with its principal place of business at the same address.
Counterparty ("Partner")
The individual or entity that accepts this Agreement by executing a Campaign Brief, Statement of Work, Order Form, or otherwise accessing or using the Platform or Services provided by Orno LLC.
The Company and the Partner are each referred to as a "Party" and collectively as the "Parties."
Recitals
NOW, THEREFORE, in consideration of the mutual covenants and promises contained herein and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties agree as follows:
Definitions
Capitalized terms used but not otherwise defined in this Agreement shall have the meanings set forth below:
Term
4.1 Initial Term
This Agreement shall commence on the Effective Date and shall continue for a period of twelve (12) months (the "Initial Term").
4.2 Renewal
This Agreement shall automatically renew for successive twelve (12) month periods (each a "Renewal Term") unless either Party provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current Term.
4.3 Effect of Expiration
Upon expiration or termination of this Agreement, the terms of this Agreement shall continue to apply to any outstanding Campaign Briefs or SOWs until their completion, unless otherwise agreed by the Parties in writing.
Scope of Services
5.1 Service Offering
The Company provides a suite of Services including but not limited to:
- Sponsorship program design, administration, and optimization
- Product fulfillment and logistics coordination through authorized third-party providers
- Campaign performance tracking, analytics, and reporting
- Partner onboarding, verification, and compliance management
- Communications and relationship management between Brand Partners and creators
- Support ticketing, issue resolution, and escalation management
5.2 Statements of Work and Campaign Briefs
The Parties may from time to time execute Statements of Work, Campaign Briefs, or Order Forms that describe specific Services, deliverables, fees, and timelines. Each SOW, Campaign Brief, and Order Form is incorporated into this Agreement by reference. In the event of a conflict between the terms of this Agreement and any SOW, Campaign Brief, or Order Form, this Agreement shall control unless the SOW, Campaign Brief, or Order Form expressly states otherwise and is signed by an authorized representative of each Party.
5.3 Service Level Commitments
The Company shall use commercially reasonable efforts to perform the Services in a professional and workmanlike manner. Specific service level commitments, if any, shall be set forth in the applicable SOW, Campaign Brief, or Order Form. The Company does not guarantee that the Platform will be uninterrupted, error-free, or available at all times.
5.4 Partner Obligations
The Partner agrees to: (a) provide accurate and complete information as requested by the Company; (b) comply with all Campaign Brief requirements and disclosure obligations; (c) respond to Company communications in a timely manner; (d) maintain the confidentiality of any non-public information received through the Platform or in connection with a Program; and (e) not use the Platform or Services for any unlawful or unauthorized purpose.
Compensation and Payment
6.1 Fees
The Partner shall pay all fees specified in the applicable SOW, Campaign Brief, or Order Form. Unless otherwise stated, all fees are in United States Dollars (USD) and are non-refundable except as expressly set forth in this Agreement.
6.2 Payment Terms
Invoices shall be paid within thirty (30) days of the invoice date unless otherwise specified in the applicable SOW or Order Form. Late payments shall accrue interest at the rate of one and one-half percent (1.5%) per month or the maximum rate permitted by law, whichever is less.
6.3 Expenses
The Partner shall reimburse the Company for all reasonable out-of-pocket expenses incurred in connection with the Services, including but not limited to shipping costs, customs duties, and third-party fulfillment fees, unless otherwise agreed in writing.
6.4 Taxes
Each Party shall be responsible for its own taxes. The Partner agrees to pay all sales, use, value-added, withholding, and similar taxes imposed by any jurisdiction in connection with the Services, excluding taxes based on the Company's net income.
Confidential Information
7.1 Obligations
Each Party agrees to: (a) maintain the confidentiality of the other Party's Confidential Information; (b) not disclose such Confidential Information to any third party without the prior written consent of the disclosing Party; (c) use such Confidential Information solely for the purpose of performing obligations under this Agreement; and (d) protect such Confidential Information using the same degree of care used to protect its own similar information, but in no event less than reasonable care.
7.2 Exclusions
Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving Party; (b) was rightfully in the receiving Party's possession prior to disclosure; (c) is independently developed by the receiving Party without use of the disclosing Party's Confidential Information; or (d) is required to be disclosed by law, court order, or regulatory authority, provided that the receiving Party gives prompt notice to the disclosing Party.
7.3 Duration
The confidentiality obligations set forth in this Section 7 shall survive termination of this Agreement for a period of three (3) years, or indefinitely for trade secrets.
Intellectual Property
8.1 Company Intellectual Property
The Platform, all Company software, systems, methodologies, templates, data models, analytics tools, and related materials (collectively, "Company IP") are and shall remain the exclusive property of the Company and its licensors. The Partner is granted a limited, non-exclusive, non-transferable, revocable license to access and use the Company IP solely as necessary to receive the Services during the Term.
8.2 Partner Content and Deliverables
As between the Parties, the Partner retains ownership of all content, materials, and Deliverables created by the Partner in connection with a Program. The Partner grants the Company a worldwide, non-exclusive, royalty-free, fully paid-up license (with the right to sublicense to Brand Partners) to use, reproduce, modify, distribute, display, and perform such Deliverables for the purpose of administering the Program, promoting the Company's Services, and facilitating the Brand Partner's campaign objectives.
8.3 Brand Partner Content
All trademarks, logos, brand guidelines, and campaign materials provided by Brand Partners remain the property of their respective owners. The Partner shall not use such materials except as expressly authorized in the applicable Campaign Brief or SOW.
8.4 Feedback
Any suggestions, enhancement requests, recommendations, or other feedback provided by the Partner regarding the Platform or Services may be used by the Company without obligation or compensation to the Partner.
Representations and Warranties
9.1 Mutual Representations
Each Party represents and warrants that: (a) it has the full power and authority to enter into this Agreement; (b) the execution and performance of this Agreement does not violate any other agreement to which it is a party; (c) it will comply with all applicable laws and regulations in performing its obligations under this Agreement; and (d) it will not take any action that would cause the other Party to violate applicable law.
9.2 Partner Representations
The Partner additionally represents and warrants that: (a) all information provided to the Company is accurate and complete; (b) the Partner's Deliverables will not infringe the intellectual property rights of any third party; (c) the Partner will clearly and conspicuously disclose the material connection between the Partner and the Brand Partner in accordance with FTC guidelines and all applicable advertising and disclosure laws; and (d) the Partner is not located in, ordinarily resident in, or acting on behalf of any country or entity subject to sanctions administered by the U.S. Office of Foreign Assets Control (OFAC).
9.3 Disclaimer
EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION 9, THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICES OR PLATFORM, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. THE SERVICES AND PLATFORM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
Limitation of Liability
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
Indemnification
11.1 Indemnification by Partner
The Partner agrees to indemnify, defend, and hold harmless the Company, its Affiliates, and their respective officers, directors, employees, agents, and successors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) the Partner's breach of this Agreement; (b) the Partner's Deliverables or content; (c) the Partner's violation of applicable law, including but not limited to FTC disclosure requirements; (d) the Partner's infringement of any third-party intellectual property rights; or (e) any dispute between the Partner and a Brand Partner.
11.2 Indemnification by Company
The Company agrees to indemnify, defend, and hold harmless the Partner from and against any claim that the Platform or Company IP infringes a third party's United States intellectual property rights, provided that the Partner promptly notifies the Company of the claim and cooperates in the defense. If such a claim is made or appears likely, the Company may, at its option and expense: (a) procure the right for the Partner to continue using the Platform; (b) modify the Platform to make it non-infringing; or (c) terminate this Agreement and refund any prepaid fees for unused Services.
11.3 Procedure
The indemnifying Party's obligations are conditioned upon: (a) the indemnified Party providing prompt written notice of the claim; (b) the indemnifying Party having sole control of the defense and settlement; and (c) the indemnified Party providing reasonable cooperation and assistance. The indemnified Party may participate in the defense with its own counsel at its own expense.
Insurance
12.1 Company Insurance
During the Term, the Company shall maintain commercial general liability insurance with limits of not less than one million United States dollars (USD $1,000,000) per occurrence and two million United States dollars (USD $2,000,000) in the aggregate. Upon request, the Company shall provide the Partner with a certificate of insurance evidencing such coverage.
12.2 Partner Insurance
The Partner shall maintain, at its own expense, any insurance required by applicable law or as may be reasonably required by a Brand Partner in connection with a specific Program.
Data Protection and Privacy
13.1 Compliance
Each Party shall comply with all applicable data protection and privacy laws in connection with its performance under this Agreement, including but not limited to the GDPR, CCPA/CPRA, and other applicable regulations.
13.2 Data Processing
To the extent the Company processes personal data on behalf of the Partner, the Company shall process such data only in accordance with the Partner's documented instructions and as necessary to perform the Services. The Company's Privacy Policy, available at orno.io/legal/privacy-policy, describes the Company's data practices in detail.
13.3 Data Security
The Company implements appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, and destruction, including encryption in transit using TLS 1.2 or higher, access controls, and regular security assessments.
13.4 Data Breach Notification
The Company shall notify the Partner without undue delay upon becoming aware of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data processed under this Agreement.
Termination
14.1 Termination for Convenience
Either Party may terminate this Agreement for convenience upon sixty (60) days' prior written notice to the other Party. Termination for convenience does not relieve the Partner of payment obligations for Services rendered prior to the termination effective date.
14.2 Termination for Cause
Either Party may terminate this Agreement immediately upon written notice if: (a) the other Party materially breaches this Agreement and fails to cure such breach within thirty (30) days after receiving written notice thereof; (b) the other Party becomes insolvent, files for bankruptcy, or is the subject of a receivership or similar proceeding; or (c) the other Party takes any action that could materially damage the terminating Party's reputation or business.
14.3 Effect of Termination
Upon termination or expiration of this Agreement: (a) the Partner shall pay all amounts due for Services rendered through the termination date; (b) each Party shall return or destroy the other Party's Confidential Information; (c) any outstanding SOWs or Campaign Briefs that are still in progress shall be completed or terminated in accordance with their terms; and (d) the provisions of this Agreement that by their nature should survive termination shall so survive, including Sections 3, 7, 8, 10, 11, 13, 16, 17, and 18.
Independent Contractor
The Parties are independent contractors. Nothing in this Agreement creates an employment, partnership, joint venture, agency, or fiduciary relationship between the Parties. Neither Party has the authority to bind the other or to incur any obligation on the other's behalf. The Partner is solely responsible for all taxes, benefits, and insurance applicable to its performance under this Agreement.
Governing Law and Dispute Resolution
16.1 Governing Law
This Agreement and any disputes arising out of or relating to it shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict of laws principles.
16.2 Informal Resolution
Before initiating any legal proceeding, the Parties agree to attempt to resolve disputes informally through good-faith negotiations. If a dispute cannot be resolved within thirty (30) days of written notice, either Party may pursue formal resolution.
16.3 Arbitration
Any dispute, controversy, or claim arising out of or relating to this Agreement, including the breach, termination, or validity thereof, shall be resolved by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Orange County, Florida. Judgment on the arbitration award may be entered in any court having jurisdiction.
16.4 Class Action Waiver
ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS, AND NEITHER PARTY MAY BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION IN ANY ARBITRATION OR COURT PROCEEDING.
16.5 Equitable Relief
Notwithstanding the foregoing, either Party may seek injunctive or other equitable relief from a court of competent jurisdiction to protect its Confidential Information or intellectual property rights without waiving its right to arbitrate.
Notices
All notices, requests, and other communications under this Agreement shall be in writing and delivered to the addresses below:
To the Company:
Orno LLC
Legal Department
555 Winderley Place
Maitland, FL 32751
United States of America
Email: legal@orno.io
To the Partner:
To the Partner's email address on file in the Company's records, or to such other address as the Partner may designate in writing.
Notices sent by email shall be deemed received on the date of transmission (with confirmation of receipt). Notices sent by mail shall be deemed received five (5) business days after deposit in the United States mail, postage prepaid, registered or certified, return receipt requested.
General Provisions
Execution
The Parties have executed this Master Services Agreement as of the Effective Date. By accepting a Campaign Brief, Statement of Work, Order Form, or accessing or using the Platform or Services, the Partner agrees to be bound by the terms of this Agreement.
Orno LLC
Signature:
Name:
Title:
Date:
Partner
Entity Name (if applicable):
Signature:
Name:
Title:
Date:
Acceptance by Use
By accepting a Campaign Brief, Statement of Work, Order Form, or accessing or using the Platform or Services, the Partner acknowledges and agrees to be bound by all terms and conditions of this Master Services Agreement.