Order Fulfillment Policy

The Programs managed by Orno are designed to facilitate the distribution of hydration enhancers, wellness consumables, creator merchandise, and ancillary promotional goods that support streaming, esports, and content production communities. This Policy governs every request, approval, shipment, and support engagement related to free refills, limited-time promotional drops, partner-managed giveaways, and seeding initiatives for creators or industry stakeholders.

In the event of a conflict between this Policy and Program Documentation, the stricter requirement will prevail to the fullest extent permitted by law unless otherwise agreed in writing by Orno. This Policy also supplements Orno's Terms of Service, Privacy Policy, and promotional disclosures, all of which remain in full force and effect.

Eligibility for the Programs is determined by Orno, Luminary Group Holdings LLC, or the sponsoring brand partner based on objective criteria designed to promote fairness, compliance, and strategic alignment. These criteria may include, without limitation:

• Verified partner status with a streaming platform
• Membership in an esports league
• Affiliation with a recognized talent agency
• Participation in a marketing campaign
• Demonstration of community leadership

Eligibility does not guarantee approval of any specific request. Inventory availability, compliance considerations, geographic restrictions, or partner allocations may limit the number of Participants who can receive goods.

All Program requests must be submitted through official Orno channels, including web forms at orno.io, dedicated campaign portals, or authenticated email workflows issued by Orno personnel. Requests submitted through unofficial channels, automated scripts, or unauthorized representatives may be rejected without review.

Orno conducts verification to prevent fraud, protect brand integrity, and comply with applicable regulations. Verification may include cross-referencing social media profiles, contacting platform partners, confirming contractual obligations, requesting government-issued identification, or reviewing historical participation.

Program inventory is sourced from brand partners, authorized distributors, and Orno-managed warehouses. Availability is subject to manufacturing cycles, lot testing, customs clearance, and partner allocations. Orno endeavors to maintain accurate inventory records, but quantities are not guaranteed until a shipment is confirmed.

Orno may substitute products at its discretion with items of equal or greater value, alternate flavors, or comparable merchandise when the requested product is unavailable, discontinued, or unsuitable for the destination. Substitutions may be made without prior notice.

Participants who repeatedly submit requests and cancel them without reasonable cause may be subject to suspension or permanent removal from future Programs.

Regardless of the fulfillment channel utilized, Orno reserves the right to audit performance, reassign shipments between AFS and partner-managed networks, or suspend a fulfillment option that does not meet the Company's operational, compliance, or service-level standards.

Orno coordinates shipping using reputable carriers, regional couriers, or brand partner logistics providers. Shipment methods are selected based on destination, package weight, customs requirements, and cost-efficiency.

Shipment delays may result from customs inspections, carrier backlogs, extreme weather, labor disruptions, public health emergencies, geopolitical instability, or force majeure events. Orno monitors such developments and communicates material delays to Participants whenever practicable.

Participants must notify Orno of non-delivery within fourteen (14) calendar days of the latest estimated delivery date indicated by the carrier.

Under no circumstances will Orno be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to the Programs, including lost profits, loss of goodwill, data loss, or reputational harm, even if Orno has been advised of the possibility of such damages.

Participants agree to indemnify, defend, and hold harmless Orno and its affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Their participation in the Programs
• Breach of this Policy or Program Documentation
• Misuse or unauthorized resale of Program goods
• Violation of applicable law, including advertising disclosure requirements

Orno will not be liable for any failure or delay in performance arising from events beyond its reasonable control, including but not limited to:

If a Force Majeure Event persists for more than sixty (60) days, Orno may terminate the affected Program or request without obligation to provide replacement goods or compensation.

This Policy, and any disputes arising out of or relating to the Programs, will be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict-of-laws principles, except where mandatory local law requires otherwise.

Participants agree that any claim or proceeding will be brought exclusively in the state courts located in Orange County, Florida, or the federal courts serving Orange County, Florida.

Participants with questions about eligibility, shipment status, or the interpretation of this Policy should contact Orno's fulfillment support team.