Purpose and Scope
The Programs managed by Orno are designed to facilitate the distribution of hydration enhancers, wellness consumables, creator merchandise, and ancillary promotional goods that support streaming, esports, and content production communities. This Policy governs every request, approval, shipment, and support engagement related to free refills, limited-time promotional drops, partner-managed giveaways, and seeding initiatives for creators or industry stakeholders.
Global Applicability
This Policy applies globally regardless of the Participant's country of residence, the shipping destination, or the brand partner sponsoring the goods. Local statutory requirements, customs restrictions, and trade controls may supersede certain provisions; however, Orno will seek to honor the highest applicable standard while ensuring compliance with all binding legal obligations.
In the event of a conflict between this Policy and Program Documentation, the stricter requirement will prevail to the fullest extent permitted by law unless otherwise agreed in writing by Orno. This Policy also supplements Orno's Terms of Service, Privacy Policy, and promotional disclosures, all of which remain in full force and effect.
Important: Nothing in this Policy obligates Orno to accept every request, maintain specific inventory levels, or provide a particular product variant. The Company reserves the right to discontinue, suspend, or modify any Program without prior notice when operational realities, compliance considerations, or partner directives necessitate such changes.
Eligibility
Eligibility for the Programs is determined by Orno, Luminary Group Holdings LLC, or the sponsoring brand partner based on objective criteria designed to promote fairness, compliance, and strategic alignment. These criteria may include, without limitation:
- Verified partner status with a streaming platform
- Membership in an esports league
- Affiliation with a recognized talent agency
- Participation in a marketing campaign
- Demonstration of community leadership
Individuals must be at least eighteen (18) years of age or the age of majority in their jurisdiction, whichever is greater, unless accompanied by verified consent from a parent, guardian, or authorized representative.
Organizational requestors must confirm that they are duly authorized to bind their entity and to share the necessary personal data for shipment coordination.
Eligibility does not guarantee approval of any specific request. Inventory availability, compliance considerations, geographic restrictions, or partner allocations may limit the number of Participants who can receive goods.
Request Submission and Verification
All Program requests must be submitted through official Orno channels, including web forms at orno.io, dedicated campaign portals, or authenticated email workflows issued by Orno personnel. Requests submitted through unofficial channels, automated scripts, or unauthorized representatives may be rejected without review.
Required Information
- Full legal name
- Preferred display or channel name
- Email address
- Shipping address
- Phone number
- Desired product category
- Requested quantity
- Relevant deadlines or activation requirements
Orno conducts verification to prevent fraud, protect brand integrity, and comply with applicable regulations. Verification may include cross-referencing social media profiles, contacting platform partners, confirming contractual obligations, requesting government-issued identification, or reviewing historical participation.
Processing Times: Orno strives to process requests within ten (10) business days for standard refill cycles and within fifteen (15) business days for complex promotional shipments; however, these timelines are estimates and not guarantees.
Product Availability
Program inventory is sourced from brand partners, authorized distributors, and Orno-managed warehouses. Availability is subject to manufacturing cycles, lot testing, customs clearance, and partner allocations. Orno endeavors to maintain accurate inventory records, but quantities are not guaranteed until a shipment is confirmed.
Substitutions and Cancellations
Orno may substitute products at its discretion with items of equal or greater value, alternate flavors, or comparable merchandise when the requested product is unavailable, discontinued, or unsuitable for the destination. Substitutions may be made without prior notice.
Cancellation by Orno
Orno reserves the right to cancel any request without liability when:
- •Verification fails
- •The Participant violates this Policy or any Program Documentation
- •Shipment would contravene applicable law or sanctions
- •Inventory is unavailable despite reasonable efforts
- •The sponsoring brand partner instructs Orno to halt distribution
Participants who repeatedly submit requests and cancel them without reasonable cause may be subject to suspension or permanent removal from future Programs.
Fulfillment Channels
Amazon Fulfillment Services (AFS)
The majority of Program shipments are processed through AFS. By utilizing AFS, Orno leverages Amazon's warehousing, pick-and-pack, carrier selection, and delivery optimization capabilities to ensure timely distribution, quality controls, and shipment traceability.
Partner-Managed Fulfillment
A limited number of partner brands may elect to manage fulfillment directly from their own distribution centers or authorized third-party logistics providers.
Regardless of the fulfillment channel utilized, Orno reserves the right to audit performance, reassign shipments between AFS and partner-managed networks, or suspend a fulfillment option that does not meet the Company's operational, compliance, or service-level standards.
Shipping and Delivery
Orno coordinates shipping using reputable carriers, regional couriers, or brand partner logistics providers. Shipment methods are selected based on destination, package weight, customs requirements, and cost-efficiency.
5-7 business days
7-10 business days
10-21 business days depending on customs clearance
Customs and Duties: Customs duties, taxes, import fees, or brokerage charges may apply depending on the destination country's regulations. For complimentary shipments, Orno typically covers standard duties and taxes up to a reasonable threshold.
Delays, Refunds, and Non-Delivery
Shipment delays may result from customs inspections, carrier backlogs, extreme weather, labor disruptions, public health emergencies, geopolitical instability, or force majeure events. Orno monitors such developments and communicates material delays to Participants whenever practicable.
Non-Delivery Claims
Because Program shipments are complimentary or promotional, monetary refunds are generally not available. In the event of non-delivery confirmed by carrier records, Orno may offer:
- Reshipment of the product
- Alternative product of comparable value
- Future Program priority
Participants must notify Orno of non-delivery within fourteen (14) calendar days of the latest estimated delivery date indicated by the carrier.
Limitation of Liability
Disclaimer of Warranties
To the fullest extent permitted by law, Orno, Luminary Group Holdings LLC, their affiliates, directors, officers, employees, agents, and licensors disclaim all warranties, express or implied, regarding the Programs, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. Program goods are provided "as is" and "as available."
Under no circumstances will Orno be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to the Programs, including lost profits, loss of goodwill, data loss, or reputational harm, even if Orno has been advised of the possibility of such damages.
Participants agree to indemnify, defend, and hold harmless Orno and its affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:
- Their participation in the Programs
- Breach of this Policy or Program Documentation
- Misuse or unauthorized resale of Program goods
- Violation of applicable law, including advertising disclosure requirements
Force Majeure
Orno will not be liable for any failure or delay in performance arising from events beyond its reasonable control, including but not limited to:
If a Force Majeure Event persists for more than sixty (60) days, Orno may terminate the affected Program or request without obligation to provide replacement goods or compensation.
Governing Law
This Policy, and any disputes arising out of or relating to the Programs, will be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict-of-laws principles, except where mandatory local law requires otherwise.
Participants agree that any claim or proceeding will be brought exclusively in the state courts located in Orange County, Florida, or the federal courts serving Orange County, Florida.
Contact and Support
Participants with questions about eligibility, shipment status, or the interpretation of this Policy should contact Orno's fulfillment support team.
Orno LLC
Fulfillment Support
555 Winderley PlaceMaitland, FL 32751
United States of America
Email: partnerships.team@orno.io